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Job ID: 2022-15860 Type: Full-Time # of Openings: 1 Category: Campus and Auxiliary Services
The Mail Services Mail Carrier Specialist position is based at the Mail Services central mail and package processing location at 701 Forrestal Road.
Mail Services operations include campus delivery of internal campus mail, USPS mail, and packages. Additional duties include: mail metering, sorting, processing of international mail, external vendor presort services, fulfilling tasks in the student package room, fielding various client inquiries related to package and mail delivery, and delivery of outgoing mail and packages to the Carnegie Center Post Office. Critical to the position is ensuring the integrity, accuracy, safety, and confidentiality of mail handled by Mail Services. All tasks must be completed in accordance with USPS mailing standards, mail safety standards, and internal Princeton University protocols.
Position responsibilities are to accurately, expeditiously, and effectively pack and deliver/pick up packages and/or mail from the department’s print production facility to different University offices, as needed. Additional responsibilities include: processing and sorting USPS, campus, and international mail and packages for all members of the Princeton University community. This position must also document receipts and deliveries of Priority, Certified, and Registered mail in a responsible manner.
Delivery and pick up of print production packages to and from various Princeton University buildings via University vehicle.
Packs print production merchandise and creates delivery receipts for deliveries using the department’s Avanti job tracking system.
Ability to conduct prompt pick up and drop off of packages for clients on campus, when required.
Pickup and delivery or distribution of materials across campus from various departments as assigned by management.
Central Mail and Package Facility Operations:
Accepting, signing for, scanning, sorting and delivering packages from external vendors for all faculty and staff. These packages are routed through 701 Forrestal Road.
Sorts mail and packages into trays, boxes, or other receptacles, dividing the material into separate delivery locations. Packages, wraps, or bands the combined shipments for subsequent delivery to campus for faculty, staff, and student recipients. Safely packs materials into University vehicle(s) to ensure reliable transport.
Pick up of USPS mail and packages as assigned via University vehicle.
Metering of mail as assigned.
Safe and responsible driving is a critical aspect of the position, as well as maintaining a clean vehicle at all times and reporting any vehicle malfunction to the supervisor.
This position helps support the Mail Carriers in their deliveries as needed.
Student Package Handling Responsibilities:
Inbound and outbound processing of student packages via the student package locker system.
Receives parcel shipments from the USPS, UPS, FedEx, Amazon, and other transport firms.
Verifies the accuracy of the incoming shipments and signs delivery receipts or tickets as required.
Isolates suspicious incoming packages and letters using USPS "Suspicious Package Guidelines," "Suspicious Package Indicators," and "Mail Security Guide" published by USPS. Also follows internal Princeton University suspicious package protocol.
Records damaged incoming packages or mail.
Retrieves data to perform analysis resulting in accurate package counts and package tracking.
Updates the package locker system database and communicates package information to students.
Inbounds large packages for distribution to students at the oversized package room. This room must be well organized, and packages stored in a secure manner.
Follows up with students to ensure timely pick up of packages.
Answers client inquiries regarding mail and parcel delivery status, as well as questions regarding operation of the package locker system.
Distributes checks from the Office of Finance and Treasury via the Frist Package Room window to the correct recipient. This requires a signature from each recipient.
Student Mail Room Responsibilities:
Mail room responsibilities include accurately sorting and filling of student high-density mail folders in the Frist Campus Center.
Forwarding and readdressing of appropriate mail to students, faculty, and staff.
Removal of non-deliverable mail for shredding and recycling.
Position must report any damaged or opened mail to supervisor immediately.
Responsibilities include client customer service, following up inquiries, problem solving, and assisting students with any mail requirements.
Handing out materials to students from academic departments across campus as needed.
Use the ServiceNow portal to provide excellent customer service at all times.
Abides by all University rights, rules and responsibilities, as well as collective bargaining agreements (this is an SEIU union position).
Assists students, departments, and administrators with special requests for mail and packages.
Makes recommendations to improve overall departmental job performance and department efficiency.
Assists supervisor to facilitate completion of critical tasks and projects.
Must be dependable and arrive for work on time with minimal unplanned absences.
Demonstrates confidentiality and sensitivity in handling personnel matters.
Ability to use the PC based package, e-mail, and mail re-addressing programs.
Willingness to work overtime during some evenings and weekends.
Works with supervisor to maintain vehicle condition status logs.
Immediately reports accidents to the appropriate authority in accordance with Mail Services vehicle policy.
Willingness to rotate with other University Mail Carriers in everyday functions to ensure full departmental coverage.
Scans signed delivery receipts to a virtual drive at the end of the workday.
Attend training courses as assigned by management.
Print & Mail Services Staff
University Faculty and Staff
U.S. Postal Service Staff
REVIEW OF WORK:
The Manager of Parcel Services and Technology supervises and reviews the work of the Mail Carrier Specialist with input from all stakeholders.
High School Diploma or GED.
6 months to 1 year experience in mailing and package handling.
Computer literacy – working knowledge of Microsoft Office.
Ability to lift 75 pounds.
Ability to maneuver packages up to 150 lbs. using appropriate equipment and/or assistance from another carrier.
Valid driver’s license.
High level of customer service skills.
Previous mail, shipping, and handling experience.
Knowledge of U.S. Post Office standards.
Experience with package and mail processing software.
Past experience working for and academic institution.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Stand or walk 2 – 4 hours at one time for 6 – 8 hours per day.
Sit for up to 2 hours per day.
Operate a motor vehicle for 2 – 6 hours per day during mail pickup or delivery.
The employee is required to sit, climb, balance, kneel, and crouch.
The employee must regularly lift and/or move up to 75 pounds.
The employee must be able to work outdoors in all weather conditions.
The employee must have reasonable vision capabilities (near, distant, color, and peripheral).
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.